Your retail order typically ships within 2 business days. Allow 3-5 days for standard shipping.
We offer a 30-day refund (from date of purchase) on any unused items returned to us in new condition (can not be burned). Shipping charges are non-refundable and return shipping fees are at the customers cost. Returns can be shipped to the address below. Please include a note of why you are returning the item, a copy of the original order and any follow up contact information.
Milkhouse Candle Co
506 Development Pkwy
PO Box 385
St. Ansgar, IA 50472
Email sales@milkhousecandles.com or call 800-565-1543 if you have any questions!
If you would like to contact our team or need more information please reach out via email to sales@milkhousecandles.com or by mail at:
Milkhouse Candle Company
PO Box 385
St. Ansgar, IA 50472
Have questions or need assistance? We’re here for you Monday – Thursday 8-4pm CST and Friday 8-2pm CST.
Our Shipping Policy was last updated on January 1st 2023.
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping charges for Your Orders will be calculated and displayed at checkout.
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Milkhouse Candles Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Milkhouse Candles Co. is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Milkhouse Candles Co. is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If you have any questions about this Shipping Policy, You can contact Us:
Your retail order typically ships within 2 business days. Allow 3-5 days for standard shipping.
Our Return and Refund Policy was last updated January 1st 2023.
Thank you for shopping at Milkhouse Candles Co.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy was generated by TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Milkhouse Candle Company
PO Box 385
St. Ansgar, IA 50472
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about Refunds & Returns Policy, You can contact Us:
Have questions or need assistance? We’re here for you Monday – Thursday 8-4pm CST and Friday 8-2pm CST.
Your retail order typically ships within 2 business days. Allow 3-5 days for standard shipping.
We offer a 30-day money-back guarantee (from date of purchase) on any unused items returned to us in new condition (can not be burned). Packaging & shipping charges are non-refundable. Returns not accepted on Gift Cards.
Email sales@milkhousecandles.com or call 800-565-1543 for return authorization prior to shipment.
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact us at sales@milkhousecandles.com or by mail at:
Milkhouse Candle Company
PO Box 385
St. Ansgar, IA 50472
Below is a Sample Return Policy template.
Our Return and Refund Policy was last updated [DATE]
Thank you for shopping at [WEBSITE_NAME].
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy was generated by TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
[ADDRESS]
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
This is a Sample Shipping Policy template.
Our Shipping Policy was last updated on [DATE]
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping charges for Your Orders will be calculated and displayed at checkout.
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
[WEBSITE NAME] ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
[WEBSITE NAME] is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
[WEBSITE_NAME] is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If you have any questions about this Shipping Policy, You can contact Us:
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Let our fragrances take you on a journey to a special time, a memorable place, a nostalgic memory.
Our candles are all-natural and use pure beeswax and soy wax from soybeans grown in America’s Midwest.
Have questions or need assistance? We’re here for you Monday – Thursday 8-4pm CST and Friday 8-2pm CST.
Have questions or need assistance? We’re here for you Monday – Thursday 8-4pm CST and Friday 8-2pm CST.
Let our fragrances take you on a journey to a special time, a memorable place, a nostalgic memory.
Our candles are all-natural and use pure beeswax and soy wax from soybeans grown in America’s Midwest.
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Explore our extensive line of fragrances or product types like candles, wax melts, accessories and more.