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100% Secure Checkout!

Frequently Asked Questions

Account Related Questions

How do I create an account on the website?

Visit this link to go to the login and registration page:
https://milkhousecandles.com/my-account-dashboard/

Steps:

  1. To create an account, visit the link above or click on the round “User ICON” typically located in the top right corner of the website.
  2. If you clicked on the icon, a popup will appear. Click on the bottom text “Don’t have an account yet? Create an Account” which will redirect you to the registration page.
  3. Fill in the required information, such as your email address and desired password, and then click the “Register” button.

How do I log in to my account?

Visit this link to go to the login and registration page:
https://milkhousecandles.com/my-account-dashboard/

Steps:

  1. To login to your account, visit the link above or click on the round “User ICON” typically located in the top right corner of the website.
  2. If you clicked on the icon, a popup will appear. Enter your login information and click the “Login” button.
  3. If you’d like to have the browser remember your login information, make sure the “Remember Me” checkbox is filled.
  4. If you’ve lost your password, click the “Lost your password?” link.

If you haven’t created an account, please follow the steps in the previous question above.

I forgot my password. How do I reset it?

Visit this link to go to the account recovery page:
https://milkhousecandles.com/my-account-dashboard/lost-password/

Steps:

  1. To reset your password, click on the “Lost your password?” link, typically located on the login page or popup.
  2. Enter your email address and click the “Reset Password” to start your account recovery.
  3. You will receive an email to start the account recovery process. Follow the instructions to proceed.

If you haven’t created an account, please follow the steps in the previous question above labeled “How do I create an account on the website?”

How do I view and update my account information and order history?

Visit this link to go to your account dashboard:
https://milkhousecandles.com/my-account-dashboard/

Steps:

  1. Once you are logged in to the website, you can view your account information and order history by clicking on the “User ICON”, typically located in the top right corner of the website.
  2. You can view your previous orders by clicking the “Orders” tab.
  3. You can view your product reviews by clicking the “Reviews” tab.
  4. You can edit your billing and shipping addresses by clicking the “Addresses” tab.
  5. You can edit your account information by clicking the “Account Details” tab.

If you haven’t created an account, please follow the steps in the previous question above labeled “How do I create an account on the website?”

How do I close my account?

If you’d like to close your account, please send us an email at sales@milkhousecandles.com.

Please address the subject line with “Account Closure: (your email address)”. Mention that you would like to close your account and include your first and last name, email associated to your account, as well as your billing zip code in the email. Account closures are instant once processed and are not reversible.

Shop Related Questions

How do I search for a specific product on the website?

To search for a specific product, use the search bar located at the top of the website. Enter the name or keyword of the product you are looking for and press enter or click the search icon.

How do I add an item to my shopping cart?

To add an item to your shopping cart, navigate to the product page and select the quantity and any options such as size or color, then click on the “Add to Cart” button. The item will be added to your shopping cart and you can view it by clicking on the “Shopping Cart” link, typically located in the top right corner of the website.

How do I add items in my wishlist to my cart?

Visit this link to go to the wishlist page:
https://milkhousecandles.com/wishlist/

Steps:

  1. To view your wishlist, visit the link above or click on the heart-shaped “Heart ICON” typically located in the top right corner of the website.
  2. On the wishlist page, if you’ve added items to your wishlist, you’ll see those items listed on the page.
  3. Change the quantity you’d like to add to your cart and click the ‘Add to Cart’ button.

If you haven’t created an account to enable the save wishlist feature, please follow the steps in the previous question above labeled “How do I create an account on the website?”

How do I proceed to checkout and make a purchase?

To proceed to checkout and make a purchase, click on the “Checkout” button, typically located in the top right corner of the website. Review your order and shipping information, and then select a payment method. Finally, click the “Submit” or “Place Order” button to complete the purchase.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, and Discover for credit/debit card options.

We also accept Apple Pay, Venmo, and PayPal payments.

I’m having problems with my order, how do I contact Milkhouse Candles?

Have questions or need assistance with an order? We’re here for you Monday – Thursday 8-4pm CST and Friday 8-2pm CST.

Call us at 800-565-1543 or send us an email at sales@milkhousecandles.com.

Product Related Questions

What if I don’t like a fragrance, can I return it?

We accept returns up to 30 days from date of purchase, so long as the item has not been burned and is in new condition.  Items can be exchanged, or refunded.  Shipping the items back to Milkhouse is at your expense.  Please contact the Customer Success Team for a Return Authorization prior to shipping the product back.

My item arrived broken, what should I do?

Please contact our Customer Success Team for instructions.

I can’t get my candle lit, what can I do?

There are several things you can try, depending on the situation.  If the wick is a bit hard to reach with a match or lighter, consider lighting a dry stick of spaghetti first, then light the candle.  Make sure your flame setting is at its lowest if using an igniter.  Wicks should be trimmed to about 1/4″ in length.

What are your fragrances made of?

The exclusive Milkhouse fragrances are carefully crafted using a combination of natural and synthetic (man-made) ingredients, and some may contain essential oils. Our fragrance oil suppliers adhere to the regulations set forth by the International Fragrance Association (IFRA). Every product Milkhouse sells contains premium fragrances selected by our internal Product Development Team.

It’s a common misconception that anything labeled as a “chemical” automatically poses a hazard, and anything labeled as “natural” or ” made with essential oils” is automatically safe.  It’s important to recognize that certain essential oils can contain allergens and other potentially toxic components. Certain essential oil extraction methods can have irreparable environmental impacts, can require mass amounts of energy consumption, and produce significant CO2 emissions. Not to mention some are very expensive!

Synthetic ingredients grant control over their origin, stability, and environmental impact, and can be produced much more economically. By using synthetic fragrance oils, we can also recreate scents that are not naturally found in our environment to create complex and unique combinations of fragrance to offer a wide range of unique fragrances for our product line. The Milkhouse blend of wax is simple: pure beeswax infused into all-natural soy wax from soybeans grown in America’s Midwest that provide a safe and clean burn. Our products are paraben-free, paraffin-free, and phthalate-free.

Are your fragrances safe around pets?

We are animal lovers at Milkhouse!  Our products are generally considered safe to use in households shared with pets. We do not test on animals nor do our fragrance oil suppliers, however, we do recommend using our products as directed according to the product labels. Keep the Milkhouse Candle Co. products out of reach from children and pets, especially those wagging tails.  Certain essential oils can irritate the skin or be toxic to some animals, especially smaller ones, we suggest using caution when using any fragranced products around them. If you have questions or concerns about using fragranced products around your pet, we recommend consulting your veterinarian for the best advice regarding your pets.

 

My candle is starting to smoke, what’s going on?

If your candle starts to smoke, it most likely is due to the candle’s combustion process. When you light a candle, the wick relies on the wax to fuel the flame. This burning process creates a reaction between carbon in the wax and wick and mixing with oxygen, resulting in light & heat, carbon dioxide, and a small amount of steam & smoke. The smoke is essentially tiny carbon particles combined with steam, which can sometimes create a dark, smoky substance.

If you notice your candle is producing more smoke or soot than usual, it may be due to incomplete combustion – a few different factors can cause this. Inconsistent flame is a usual culprit.  This can be caused by air movement from fans, open windows, and drafts. If your candle is placed in a drafty area like near a window, the breeze can cause the flame to flicker. This flickering demands more fuel from the wick, leading to inefficient burning and excess fuel being turned into carbon or soot.  Too long of a wick can also be a culprit.  Starting out with too long of a wick, or burning the candle for too long at one time, which can cause a little “mushroom” to build up on the tip of the wick, can cause it to smoke. Be sure to keep the wick trimmed to about 1/4″ in length for the first and subsequent burns.

To recap how to minimize candle soot for any candle, consider these tips:

  1. Trim your wicks! Start with a wick trimmed to 1/4″ before the first lighting and maintain that length for each subsequent burn. Do not trim when lit.
  2. Choose candles with cotton wicks and paper cores. Other types of wicks may not burn as clean.
  3. Be selective about your candle brands. Look for pure soy, 100% soy wax, or paraffin-free candles over “soy blend” candles, which may contain other elements that contribute to soot production.
  4. Be mindful of fragrance levels. Overly fragranced candles may not completely combust and can lead to soot issues as the excess fragrance can leak from the wax during burning.

Remember, consistency is key to a clean, soot-free burn. By following these guidelines, you can enhance your candle’s performance and elevate your overall candle experience.

Company Related Questions

How do I become a wholesale customer?

Please visit our Become a Wholesaler page to read more information about becoming a wholesaler.

I have an upcoming fundraiser event, can Milkhouse Candles help?

Milkhouse would love to support your event or cause!  Please visit our Fundraiser Request page to provide information regarding your upcoming event and we will reach out as soon as possible!

Is Milkhouse Candles hiring?

Please visit our Careers page to see our careers listing.

How do I contact Milkhouse Candles?

Have questions, need assistance, or have any general inquiries? We’re here for you Monday – Thursday 8-4pm CST and Friday 8-2pm CST.

Call us at 800-565-1543 or send us an email at sales@milkhousecandles.com.

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