Please review the following policies.
NEW ACCOUNTS
Minimum opening orders for a wholesale account must total $300 or more. We require this to ensure your customers are introduced to an accurate representation of Milkhouse products.
NEW ACCOUNT REQUIREMENTS
All new wholesale applications will be reviewed prior to acceptance. A brick & mortar location is required for all accounts. E-commerce is allowed on your own website if you have a brick & mortar. No E-commerce only businesses will be approved. Third party retail sites require prior approval. Milkhouse Candles reserves the right to limit the number of retailers within a territory.
Ordering Policies
OPENING ORDERS
Opening orders must total $300 or more.
REORDERS
Reorder amount is $200 minimum. Free shipping on all orders. Accounts with no activity after 12 consecutive months are subject to inactivation.
ORDERING INSTRUCTIONS
Orders may be submitted online by visiting www.wholesale.milkhousecandles.com. Contact the Customer Success Team if you need assistance with your account or logging in. We also accept orders via email or phone. You can also find us on Faire Marketplace.
Candles must be ordered in packs of four (4) per fragrance for each container style and each collection. Fragrance melts and candle tins must be ordered in packs of six (6) per fragrance for each size and each collection. If candles or melts are not ordered in complete packs, we reserve the right to fill packs. Milkhouse also reserves the right to substitute fragrances without notice.
SHIPPING
Currently we use UPS as our carrier. Larger orders may ship on a pallet via common carrier. Hutches ship separately on a pallet. We offer FREE shipping in the contiguous United States. We do not offer priority or expedited shipping. Lead times are generally 5 days or less.
DAMAGE AND ORDER DISCREPANCIES
Any damage or order discrepancy claims should be submitted to Milkhouse Candles within 5 days of receiving the order, via email, at sales@ milkhousecandles.com. Please reference order number, jar size, fragrance and quantity. Attach images of damage (image of base label is also helpful).
PAYMENT
Milkhouse Candles accepts all major credit cards and is the preferred method of payment. Net 30 terms require approval after a payment history has been established.
ADVERTISING & PRICING
Milkhouse has a Minimum Advertised Price (MAP) policy in effect. Please contact the Customer Success Team if you need a copy or have questions.
MSRP: Suggested retail price is double wholesale price.
